And has very few choices although the food was good. The rooms are lovely but I got shocked from a light switch the plunge pool never worked and they fixed it on the 7th morning as we were packing to leave. We approved the 80 charge only so the second one made it through as we had approved that amount. We had the foresight to call our bank right after check in and tell them to decline all charges from the resort without checking with us. We called our bank and not only did they not cancel it but also tried to charge 460 while we were there. When we questioned it they apologized and said oh sorry I see you already paid us that we will cancel it. Management assured us this was in fact an error and we only paid the 80. When we were there we met a dozen couples having the Sam e issue. The next day the manager said it was an error and they were having an employee problem. Never had a problem never written a review.
When we got there they said 80 per night resort fee and housekeeper was extra. We will definitely be back! …ĭon’t be scammed by resort fees. All of these people make it their duty to serve you and meet your highest standard. Hernan has the most admirable attitude and you can tell that he really enjoys his work. One day I was sick and Christian served me a quality veggie/broth soup with toast. Christian and Hernan went beyond our every need. Out of all of this, our favorite thing was making such great friends with the employees. Ours was $100 per person), swimming/snorkeling in the sea, all meals, yoga classes, and of course dancing and music. Activities to do at the resort include kayaking, massage (not included in price. We never had to ask, but they were also not pushy at all. As stated previously, he anticipated our every single need. The moment we sat under the cabana each day, the hosts (Rafino) waited on us hand and foot. Everyday there was a cabana to lay under by the pool right on the beach (it’s a smaller hotel). At this point, we were in shock at how things were going and believe it or not, it got better as the days went on. Nacho-our amazing butler took our bags to our room and ran a bubble bath to our surprise after we ate the most mind blowing meal. After check-in, we were taken straight to the dining area because we mentioned once how hungry we were after the flight. They anticipated our every single need from the moment we arrived. Upon checkin, we were seated at the outdoor desk and cold alcoholic drinks were served to us without request (everything was without request). We learned that some people simply cannot be pleased. These other reviews will have you very skeptical, which is why we made a point to leave the review this resort and its employees deserve. My partner and I went to this resort for one week and it was the best week of our lives.
Hotels near Iberostar Golf Club Playa Paraisoįirstly, the other reviews MUST be taken lightly.Playa Paraiso Hotels with Breakfast Buffet.Iberostar Hotels & Resorts in Playa Paraiso.Senses Riviera Maya by Artisan Features.Hotels near Senses Riviera Maya by Artisan.
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